1. Introduction

Welcome to Skinvest Care Pvt Ltd! These Terms and Conditions govern your use of our website and services. By accessing our website or making a purchase, you agree to comply with these terms.

2. Contact Information

3. Privacy Policy

Your privacy is essential. Please review our separate Privacy Policy.

4. Return and Refund Policy

4.1 Cancellation Policy

Once your order is placed and processed by Skinvest, it cannot be canceled. For Cash on Delivery (COD) orders, cancellation is possible during our verification call or through WhatsApp chat support. Address or contact information changes are accepted within 12 hours of order placement or before shipping, whichever occurs earlier.

4.2 Refund/Return Policy

  • We do not accept returns for opened or used products due to broken seals.
  • Returns are only accepted for products damaged during transit, having defects, or incorrectly shipped. Initiate a return within 24 hours of receiving the order by emailing skincare.skinvest@gmail.com with unboxing videos and photos of the damaged/incorrect product.
  • Returns must be sent in their original condition and packaging.
  • We do not accept returns for used, opened, or tampered products.
  • Eligible returns will receive replacements; ineligible ones will be returned to the customer.
  • Report missing items or shortages within 24 hours of delivery with photos and a clear description sent to skincare.skinvest@gmail.com.
  • Skin compatibility issues do not qualify for returns. Skincare effectiveness varies among individuals. Contact skincare.skinvest@gmail.com for usage guidance.

5. Shipping and Delivery Policy

Refer to our separate Shipping and Delivery Policy.

6. Payment Methods

We accept payments via credit cards, debit cards, UPI accounts, Net banking, and Cash-on-delivery (and/or any other payment method available on the Website on the day of the order).

7. Intellectual Property

All content on our website, including trademarks, logos, text, graphics, and more, is our property and is protected by Indian laws. You may not use, reproduce, or modify this content without our prior written consent.

8. Dispute Resolution

Any disputes will be resolved according to Indian law, and arbitration will be conducted in Sangamner, India, following the Arbitration and Conciliation Act, 1996. The language of arbitration is English.

9. Termination

We may suspend or terminate your access to our website if you violate these Terms and Conditions.

10. Product Descriptions and Pricing

Find information about our products and pricing on our website collections page: Skinvest Collections

11. Marketing Emails, SMS/RCS messages, and Telephone Calls

If you provide your email or mobile number, you may receive promotional emails, SMS/RCS messages, or calls regarding products, events, and tips. You can unsubscribe or manage preferences in your profile settings.