Shipping Policy

Shipping Policy for Skinvest

  1. Order Confirmation: We'll send you an email and Whatsapp message confirmation about your order and another to confirm its dispatch and acceptance.
  2. Dispatch Details: We try to dispatch all the products in the same package to avoid any wastage, but in some cases we might dispatch separately.
  3. Inspection & Packaging: All products are carefully inspected and packaged before being handed to our trusted delivery partners.
  4. Delivery Time: Our partners will aim to deliver your package promptly. If issues arise, they'll contact you for resolution.
  5. Dispatch Time: Most orders are dispatched within 2 business days, excluding Sundays and public holidays.
  6. Shipping Charges: Prepaid orders below Rs.1000 have Rs.50 shipping charges. COD orders incur a shipping fee of INR 100 per order.
  7. Dispute Resolution: Inform us of shipping or delivery disputes within 48 hours via email (skincare.skinvest@gmail.com), preferably within 24 hours, for timely resolution.

Damages

Skinvest is not responsible for products damaged or lost during shipping. We suggest you contact the carrier partner & file a claim, also retain packaging materials before you file a claim.

Skinvest Product Packaging

We pack all our products in secondary packaging to avoid spilling or damage to the tubes/bottles. Few of our fragile products require extra packaging and for that we use bubble wrap. But, we try to minimise the use of plastic in our packaging as much as possible. Ingredient list and how to use the product is mentioned on the secondary packaging and you can also find it on our website.

Estimated Delivery Time

For reputable courier areas, delivery takes 3 to 5 business days. Other areas may take 5-7 days. At Skinvest, we strive to create a satisfying customer journey by delivering products in line with the communicated Estimated Delivery Date. Yet, occasional unforeseen delays due to uncontrollable and unforeseeable logistical hurdles might occur. In such cases, we appreciate your understanding and collaboration. Additionally, Skinvest holds the right to cancel orders at its sole discretion if extended delivery times or untraceable shipments arise. Refunds for cancelled product(s) will be processed to the customer.

Delivery Date

Displayed dates are tentative. Post-shipment, we'll share the Estimated Delivery Date for tracking.

Tracking Your Order

After dispatching the order, you'll receive an email with tracking number and courier details to track your order from Skinvest.

Address Change

The customer can change the address only in case the order is not shipped which is either it is confirmed or pending in status. Please note that charges/taxes might vary in case of address change. 

Skinvest International Shipping

We are working on International Shipping. But, we're currently available in the USA, UK through Amazon.com. Feel free to place your order. Happy shopping.