Refund/ Return Policy

1. OUR COMMITMENT

At Skinvest Care Private Limited, we aim to provide a smooth and reliable shopping experience. Each order is carefully packed and handled to ensure it reaches you in the best condition.

However, if something does not go as expected, our team is here to assist you with a fair and efficient resolution.

2. ORDER CANCELLATION

You may cancel your order:

  • Within 1 hour of placing the order, or
  • Before the order is dispatched, whichever is earlier

To request a cancellation, please contact us at:

Email: skincare.skinvest@gmail.com

Important:

  • Partial cancellations (specific items from an order) are not permitted
  • Orders cannot be cancelled once dispatched

3. REFUND FOR CANCELLED ORDERS

  • For prepaid orders cancelled within the allowed time, a full refund will be initiated
  • Refunds are processed within 5–7 business days after approval
  • The amount will be credited to the original payment method

4. DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged or defective product:

  • Report the issue within 48 hours of delivery
  • Share clear photos or videos for verification

Once verified, we will offer:

  • Replacement
  • OR
  • Full refund

5. WRONG OR INCOMPLETE ORDERS

If you receive an incorrect or missing item:

  • Inform us within 48 hours of delivery
  • Provide order details and supporting proof

An unboxing video is strongly recommended to help us resolve the issue quickly.

6. PRODUCT NOT SUITABLE

If you feel a product is not suitable or effective:

  • Contact us within 7 days of consistent use
  • Our team will review your concern and guide you accordingly

In genuine cases, we may offer:

  • Product guidance
  • Store credit / coupon (at our discretion)

7. SKIN SENSITIVITY / ADVERSE REACTIONS

Our products are formulated with care; however, individual skin types may react differently.

We strongly recommend:

  • Conducting a patch test before use

If irritation or adverse reaction occurs:

  • Discontinue use immediately
  • Contact us for assistance

Skinvest is not liable for reactions caused due to:

  • Failure to follow instructions
  • Known allergies
  • Mixing with other products

8. NON-RETURNABLE ITEMS

For hygiene and safety reasons, we do not accept returns for:

  • Used products
  • Opened or tampered packaging
  • Products damaged due to misuse

9. IMPORTANT DISCLAIMERS

  • We do not provide medical or dermatological treatment services
  • We do not offer monetary compensation beyond product value

Nothing in this policy limits your rights under applicable laws, including the Consumer Protection Act, 2019.

10. DELAY OR REFUSAL OF REQUESTS

We reserve the right to:

  • Decline requests that appear fraudulent or abusive
  • Request additional verification before processing claims

11. CONTACT US

For any concerns, please reach out to:

Email: skincare.skinvest@gmail.com